General Terms and Conditions

Welcome to buycycle! Let's get started with the basics.

Last updated: 16.03.2026

Section 1

Introduction

1.1 Contracting Parties

These General Terms and Conditions ("GTC") constitute a binding agreement between:

• Buycycle: BUYCYCLE INC., headquartered in New York, business address: 80 Pine Street, Floor 24, New York, NY 10005, United States. Hereafter referred to as buycycle.
• You: User of the buycycle marketplace, whether acting as a Seller, who lists goods and items to sell on our marketplace, and/or a Buyer, who can view, search and buy an Item or multiple Items on the Marketplace.

1.2 buycycle's Role as a Marketplace

buycycle operates as an online marketplace that offers its users to act as Buyers and Sellers of bicycles and bicycle-related products and other sport items in accordance with the provisions of the GTC. buycycle facilitates transactions but are not a party to the sales contracts between Users. You acknowledge and agree that there are risks associated with utilizing an internet-based marketplace and interacting with other users in person. We do not investigate or verify any user's reputation, conduct, morality, criminal background, or any information users may submit to the services.

You covenant not to sue buycycle, and agree that you will not hold buycycle responsible, for other users' content, actions, or inactions. You understand and accept the inherent risks involved in marketplace transactions between individual parties.

1.3 Scope and Authority of these Terms

These Terms and Conditions, together with our Terms of Use, provide the complete legal framework for using our Marketplace.

Where These Terms Apply:

• The Seller is located within the United States (including all 50 states, District of Columbia, and US territories).
• Separate terms apply for transactions involving Sellers in the European Union.

When These Terms Apply:

By using our Marketplace, you automatically agree to these GTC. When signing up to a buycycle account you are specifically required to accept these GTC through an opt-in. This ensures that you understand the specifics of these GTC.

1.4 Mandatory Arbitration Notice

Phase 1

Before the Sale

Section 2

Buying on buycycle

2.1 Purchasing Contracts Between Buyers and Sellers

All listings constitute invitations to treat. Published prices, descriptions, and negotiations do not constitute binding offers by Sellers. A binding purchase contract is formed between Buyer and Seller when the following steps have been completed:

1. The buyer has completed the buying process and submitted payment through the platform.
2. The seller has confirmed the sale in his profile within 48h.

2.2 Buyer Rights, Obligations and Cancellation

Buyer Rights

• Receive item as described in listing and agreed with the seller.
• Buyer Protection coverage and access to dispute resolution through platform service.
• Personal details (such as name and address) will be shared with the commercial seller solely for the purpose of invoice creation, in accordance with applicable legal requirements.

Buyer Obligations

• Payment Obligation: Provide accurate payment information and pay all applicable fees before delivery.
• Acceptance Duty: Ensure you, or someone you have access to, can ensure receipt of delivery at the specified address. Accept the parcel even if packaging appears damaged.
• Inspection Duty: Inspect items and file a claim within 48 hours of delivery to report issues.
• Good Faith Compliance: Not circumvent platform for transactions initiated on buycycle. Comply with applicable import regulations for international purchases.

Order Cancellation

Before order confirmation

• Sellers can decline a buyer's purchase request anytime before confirmation, free of charge.
• If a counter offer is accepted but the buyer doesn't complete the purchase, both sides can walk away, also free of charge.

After order confirmation

Once buyer and seller have confirmed the purchase or accepted a counteroffer a binding purchasing contract has been made.

• If a seller cancels after the buyer has confirmed, a $75 cancellation processing fee applies.
• The sale is officially canceled as soon as we receive the cancellation fee.
• Cancellations are no longer possible within 3 days of the scheduled pickup.
• buycycle reserves the right to cancel an order in the following circumstances (treated like a seller-side cancellation; the $75 fee applies):
  • Three consecutive unsuccessful pickup attempts have been made.
  • Seller fails to prepare item for pickup within agreed timeframes.
• buycycle reserves the right to cancel an order if the buyer or seller is located in a remote area where logistic services are not available. In this case, no cancellation processing fee will be charged.
• Refunds for cancelled orders are processed within 5–10 business days after the cancellation is confirmed.

Order Cancellation After Packaging Dispatch

buycycle reserves the right to recover packaging and logistics costs if the Seller cancels an order after materials have been dispatched, as part of the cancellation fee.

2.3 Purchase Terms, Display of Prices

What You Pay — Total Purchase Cost:

Core Costs:

• Listed Item Price: The price set by the seller for the item.
• Buyer Protection Fee: Mandatory fee covering secure payment and protection services.
• Shipping Costs: Delivery charges based on item size and destination.

Additional Costs (When Applicable):

• Taxes and Duties: Import duties, VAT, or customs charges for international orders.
• Currency Conversion Fees: Applied when paying in a different currency than the listing.

Price Display and Taxes:

• Consumer Sellers (C2C): Prices displayed without taxes.
• Business Sellers (B2C): Prices displayed including taxes.

Receipt of Delivery: Buyers must accept delivery at the specified address. Buyers are responsible to specify and confirm correct address details. In case of incorrectly stated delivery address, the buyer is liable for any cost resulting from failed delivery. A failed delivery due to a buyer error may result in loss of Buyer Protection rights.

2.4 Right of Withdrawal from Brokerage Contract

When This Section Applies:

When you use buycycle, you enter into two separate contracts:

1. Purchase Contract — Between you (buyer) and the seller for the actual bike/item.
2. Brokerage Contract — Between you and buycycle for our marketplace services.

As a consumer, you have the legal right to cancel your agreement with buycycle for our marketplace services within 14 days. This is separate from any rights you have regarding your purchase from the seller.

How to Exercise Withdrawal:

If withdrawal is still possible, contact us through our . Provide a clear statement of your withdrawal decision. No specific form is required.

Consequences of Valid Withdrawal:

• Refund all payments received from you (including buyer protection fees).
• Process refund within 14 days of withdrawal notice.
• Transfer your refund to the same payment method you originally used.

Section 3

Selling on buycycle

3.1 Seller Obligations

Fulfilment of Purchasing Terms:

As a seller you have the following fundamental obligations from the purchasing contract in accordance with applicable state commercial law:

• Provide Accurate Item Description. Create transparent, non-deceiving listings reflecting actual condition.
• Fulfill Agreed Quality Standards. The item must match all specifications and condition statements in your listing, or agreements made with the buyer via the chat. You are also obliged to provide all accessories and documents mentioned in the listing.
• Ensure Fitness for Purpose. You must ensure items are suitable for their intended use as described.
• Timely Delivery. Ensure to ship item within agreed timeframes or hand over the item at the agreed time and place (see section 5 for exact deadlines).
• Ensure Proper Packaging. Package items securely according to buycycle's guidelines to prevent damage (see Shipping Policy Section 5.1.2).
• Accept Payment Through buycycle. Verify personal details (KYC process) and provide accurate bank account details in order to receive payment (section 4.2). buycycle is not liable for any issues caused by incorrect payment details entered by the sellers.
• Have a US Bank Account. In the US, you can only make a Payout in dollars to a personal bank account located within the United States. Making a Payout outside of the US is not allowed.
• Tax Obligations: Sellers are responsible for reporting income to the IRS and state tax authorities.

Tax Obligations on Sales Income:

Both consumer and commercial sellers are responsible for declaring sales income according to local tax laws, keeping records of all transactions for tax purposes, and if required, consulting tax professionals for obligations in your jurisdiction.

Authenticity Requirements:

• Sellers must ensure all items are genuine and authentic. The sale of counterfeit or replica items is prohibited.
• Proof of authenticity is required (such as, but not limited to, an invoice from an authorized dealer or serial number verification).
• If a sale is canceled after confirmation due to the item being counterfeit, the seller is charged a $75 cancellation processing fee.

Violations against this policy will result in account termination and suspension from the marketplace. We further withhold the right to cancel other ongoing orders from your account if you are distributing a counterfeit item.

3.2 Seller Fees and Brokerage Contract Terms

When sellers publish listings, they enter into a brokerage contract with buycycle:

• buycycle promotes and displays the listing on the marketplace.
• Facilitates communication with potential buyers through the marketplace.
• Organises shipment coordination.
• Provides payment services and holds funds in escrow.
• Provides dispute resolution services.

The Total Cost of Selling includes:

• buycycle's seller fee (commission). The overview of our current fees can be found here.
• Any boosting or highlighting fees, if chosen by the seller.

These charges only apply on successful sales and are deducted from the payout amount.

3.4 Moderation and Communications

3.4.1 — Scope of Communications

All messages, chats, and communications exchanged via the buycycle platform (chat, comment fields, messaging) are subject to moderation as set out in these Terms. Users understand and agree that such communications may be subject to automated filtering, flagging, or blocking based on content, links, references, or attachments.

3.4.2 — Automated and Human Review

buycycle uses automated systems (e.g. keyword filters, pattern detection, link detection) to identify content that may violate these Terms. After automated detection, messages may be further reviewed by human moderators to confirm compliance or error. Moderation may occur before or after the message is delivered.

3.4.3 — Ownership & License of Communications

All communications conducted via buycycle belong to buycycle. By using the platform you grant buycycle a nonexclusive, royalty-free, worldwide license to store, analyze, use, reproduce, and display messages for the purposes of moderation, dispute resolution, service improvement, safety, and compliance with legal obligations.

3.4.4 — Reason for Moderation

Messages may be blocked, redacted, or rejected if they contain references to external platforms, direct contact information (email, phone, social profiles), affiliate or promotional links, or content promoting off-platform transactions. These rules are in place to safeguard users, reduce fraud, and preserve the integrity and protections of transactions handled on the platform.

3.4.5 — Transparency & Appeals

If a message you send is blocked, you will be notified of the reason unless technical constraints prevent it. You are entitled to request a review or appeal by contacting support. buycycle will review the blocked content and respond to your appeal within a reasonable timeframe.

3.4.6 — Retention of Messages

buycycle retains all message data and logs in accordance with its Privacy Policy and applicable law. Messages may be used in investigations, dispute adjudication, compliance, or fraud detection.

3.4.7 — Respectful Communication Standard

buycycle is committed to providing a safe and respectful environment for all users and for our support team. As a condition of using the buycycle platform and accessing buycycle Buyer and Seller Protection, all users agree to communicate with buycycle staff and other users in a respectful and lawful manner at all times. This obligation applies across all channels, including chat, email, phone, and any other form of contact with buycycle or its representatives.

3.4.8 — Consequences of Abusive or Threatening Conduct

In the event that a user engages in abusive, threatening, discriminatory, or violent language or behaviour — including but not limited to slurs, personal insults, threats, or conduct constituting harassment on the basis of race, color, religion, sex, national origin, disability, or any other protected characteristic under applicable federal or state law — buycycle reserves the right to immediately suspend or terminate handling of any open support request, revoke eligibility for buycycle Buyer and/or Seller Protection, and suspend or permanently terminate the user's account. buycycle support agents are entitled to end any communication that becomes abusive or threatening, without obligation to continue processing the user's request. These measures reflect buycycle's rights under general US contract law and its obligations under the Occupational Safety and Health Act (29 U.S.C. § 654) and applicable federal and state workplace protection statutes.

Phase 2

During the Sale

Section 4

Payment Processing

4.1 Payment Processing through Stripe

All payments on buycycle are processed via the payment service provider Stripe Technology Company Limited (STC), One Wilton Park, Wilton Place, Dublin 2 D02 FX04, Ireland (hereinafter "Stripe"). To use Stripe, the Seller must be registered with Stripe. Stripe may use other payment services to process payments, for which special payment terms may apply. If the payment is not being processed due to insufficient funds or incorrect bank details, or if the Buyer objects to the direct debit without entitlement, the Buyer shall bear the fees incurred by the chargeback. Further information on Stripe is available at https://stripe.com/legal/ssa.

buycycle operates under US payment services regulations. We may be acting as a money transmitter under applicable state laws and maintain appropriate licenses where required.

4.2 Receiving Payments & Mandatory Verification (KYC)

To receive payments for sales on buycycle, sellers must set up a valid bank account in their buycycle profile. Other payment options are not supported.

Valid Bank Account in Profile

• Sellers MUST register a valid US bank account in their buycycle profile before making any sale.
• Alternative payment methods (PayPal, crypto, cash, etc.) are not accepted.
• Incorrect bank details may result in permanent loss of funds — buycycle is NOT responsible for payments sent to incorrectly entered account details.

Furthermore the seller is required to complete the verification process (Know Your Customer / KYC) through Stripe. KYC verification is required by US anti-money laundering regulations. Providing false or misleading information is illegal and will result in account termination.

For verification Stripe may require:

• Valid identification document: Government-issued ID card, driver's license, or passport. Document must be issued in the same continent where goods are sold. Expired documents will be rejected.
• Bank verification: Official bank statement or letter from your bank, inside the US.
• Additional documentation (if required): Proof of residency, company registration documents (for business sellers), or additional identity verification documents.

4.3 Escrow Services & Payment Timelines

How Escrow Works:

• Buyer's payment is held securely upon purchase.
• Funds remain in escrow during shipping and delivery.
• Payment released to seller 48 hours after delivery confirmation. For orders from commercial sellers, the payment is released to the seller 14 days after delivery confirmation.
• If issues arise, funds remain protected until resolution is reached.

Payment Timeline:

• Payment authorization: Immediate upon purchase.
• Escrow holding period: Until delivery + 48 hours.
• Seller payment: Within 24 hours of escrow release.
• Refund processing: 3–5 business days if required.

4.4 Chargeback and Off-Platform Payment

All payments must be made through buycycle's official checkout system. Any payment made outside the platform — including but not limited to PayPal, direct bank transfer, or cash — is strictly prohibited. Transactions conducted off-platform are not eligible for Buyer Protection, and buycycle assumes no responsibility for any resulting loss, fraud, or dispute.

In the event of a chargeback on a platform-completed transaction, buycycle will make reasonable efforts to dispute the chargeback through its payment service provider. However, if the chargeback is upheld and the buyer retains both the item and the refunded amount, buycycle reserves the right to offset the resulting loss against any current or future payouts to the same buyer or associated user accounts.

4.5 Failed Payments

If the payment is not being processed due to insufficient funds or incorrect bank details, or if the Buyer objects to the direct debit without entitlement, the buyer is not entitled to receive any items or services within the formed purchasing contract. Furthermore the Buyer shall bear the fees incurred by the chargeback of the respective credit institution if he is responsible for this.

Section 5

Shipping, Delivery and In-Person Pickup

This section outlines the responsibilities, procedures, and liabilities applicable to Sellers and Buyers regarding the shipment, delivery, and handling of items sold via the buycycle platform. All parties are required to adhere strictly to the terms set forth below to ensure a smooth and protected transaction process.

5.1 buycycle Arranged Pickup / Managed Shipments

5.1.1 — Pre-Shipment Pickup

buycycle Provided Packaging Material

For all bicycle sales made through the buycycle platform, the use of buycycle provided packaging material (shipping box and inlays) is mandatory. The cost of the packaging material is fully covered by buycycle.

After order confirmation, buycycle will determine the appropriate box size based on the bicycle's type and dimensions. The packaging material will be dispatched to the Seller via buycycle's designated shipping service provider. The Seller is required to use this packaging material exclusively for shipping the sold bicycle.

While instances of packaging material not fitting the bicycle are uncommon, the Seller is required to contact buycycle support without undue delay if such a mismatch occurs. buycycle will assess the situation and, where necessary, provide replacement package material at no additional cost to the Seller.

In the event that the packaging material is delayed through no fault of the Seller, and the Seller chooses to withdraw from the sale as a result, no penalties will apply. However, if the Seller cancels the sale for other reasons after packaging has already been dispatched, buycycle reserves the right to recover the cost of the packaging and apply other penalty fees.

Shipping Within Agreed Timeframes

The Seller must ensure the bicycle is packed and ready for shipment within 14 days of receipt of the packaging material and available for pickup by the designated shipping service provider.

buycycle Provided Shipping Label

Once you upload photos of your packed bike, buycycle will provide a shipping label in the Order Center. This label is valid for one parcel only and must not be used for multiple boxes or shipments. The Seller must print and affix two copies of the label to the exterior of the parcel. Additionally, one extra copy must be placed inside the packaging to avoid the need to reopen the parcel.

Day of Pickup

On the scheduled pickup date, the Seller must ensure the parcel is fully packed, sealed, and labeled, and must be available at the pickup address to hand over the parcel to the courier. The Seller must obtain a signed proof of pickup from the courier and upload this document to the Order Center. Failure to provide this document may result in buycycle being unable to assist in dispute resolution.

5.1.2 — Shipping Policy

Shipments through buycycle are protected under our Buyer Protection Policy. buycycle only compensates for transit-related damages, provided the item was packed according to our guidelines. If damage results from improper packaging, the seller is held liable for the resulting costs.

Senders are required to upload the following pictures:

• Full bike overview: both left and right sides, with buycycle shipping box in the background.
• Drivetrain close-ups: derailleur, cranks, cassette, and chain.
• Frame details: top tube, down tube, seat tube, fork, rear triangle, and handlebars.
• For e-bikes only: photo of the display or status light powered on.
• Frame protection: photograph the bike outside the box, fully wrapped and protected with bubble wrap, shredded cardboard or foam.
• Inside the box: photograph the bike securely placed inside the box, showing critical protection points.
• Sealed box: photo of the sealed box to confirm proper closure, no reshaping or overfilling, and no protruding items.

All-sport items, accessories and bike parts currently do not require picture upload before shipping. Still we recommend you take photos of the item's condition before shipping, to protect yourself against possible complaints from the buyer.

Common Damages Caused by Seller Packaging Mistakes

Before packaging, sellers are required to review and follow the buycycle packaging guide. In the following cases, buycycle will hold the seller responsible for any resulting damage:

1. Damages to or from the wheels:
   • You did not use the buycycle provided wheel covers on both sides, leaving the chance for direct contact between the wheels and other components.
   • You inserted the wheel with the cassette or disc brake facing the frame, or inserted the wheel(s) on the drive side of the bike, causing damages to drivetrain components.
2. Damages to the handlebars:
   • You did not tilt the handlebars by 90 degrees and rotate them downwards, causing bulging or tension inside the box.
   • You did not wrap your handlebars with bubble wrap, shredded cardboard or protective foam.

5.1.3 — Post-Shipment Pickup

All shipments are fulfilled by buycycle's pre-approved third-party carriers. buycycle is not a carrier, logistics, or postal service provider, and does not physically handle, sort, or deliver items sold on its platform.

Tracking: Shipment tracking is made available via the Order Center, based on data supplied by the carrier. buycycle disclaims all liability for inaccuracies, incompleteness, or outdated tracking data to the extent permitted by law.

Delivery Delays: buycycle shall not be held responsible for delivery delays resulting from causes beyond its control, including but not limited to severe weather, carrier disruptions, or logistical bottlenecks. In the event of a substantial delay, you may contact us to cancel your order.

Lost or Damaged Parcel: In case of a lost or damaged parcel, buycycle shall be immediately informed and if possible a buyer protection claim opened. This process is detailed in full in section 6.

Failure to Accept Delivery: The Buyer must ensure availability at the delivery address within the expected delivery window. If the carrier is unable to deliver after multiple attempts due to the Buyer's unavailability or refusal, any associated costs may be charged to the Buyer.

5.2 buycycle Arranged Drop-Off Shipping / Unmanaged Shipments

Some item categories are sent with a prepaid shipping label which is provided by buycycle, who transacts with carriers to transport and deliver the purchased item.

5.2.1 — Pre-Shipment Drop-Off

Packaging Material

For all non-bicycle sales, the customer is responsible for arranging their own packaging. The following requirements apply:

• Use a strong, corrugated cardboard box.
• Do not reuse boxes that are damaged, soft, or have compromised corners.
• Ensure the box is fully closed with no parts protruding.
• Do not use boxes with dangerous goods, battery, or hazard symbols.
• Use internal protection materials to prevent movement (bubble wrap, packing peanuts, foam, crumpled kraft paper, or air pillows).
• Use strong packing tape (not masking or duct tape). Apply the H-taping method.
• Seal all box edges and openings securely.
• Do not wrap multiple items in one box: one item, one box, one label.
• Do not use round or cylindrical-shaped parcels.
• Do not use packaging made of non-cardboard materials.
• Do not use parcels wrapped in shrink wrap or stretch wrap.
• Do not use parcels bound with metal, plastic, or cloth straps.
• Do not place "Fragile" labels on the box.

Packing of the Item — Picture Requirements

buycycle Provided Shipping Label

Once you upload photos of your packed item, buycycle will provide a shipping label in the Order Center. This label is valid for one parcel only. The Seller must print out a total of three copies. One copy needs to be affixed to the exterior of the parcel. The second label needs to be placed inside the packaging. The third label is to be signed by the carrier personnel when the parcel is picked up, and then stored by the seller.

Shipment Drop-Off and Deadline

The seller can drop off the parcel to the carrier's allowed drop-off location up to 7 days after confirmation of the order. Failure to do so will lead to cancellation of the order. At the time of drop-off, the Seller must obtain a proof of drop-off from the shop personnel and retain it as key evidence in the event of a claim.

5.2.2 — Post-Shipment Drop-Off

All shipments are fulfilled by buycycle's pre-approved third-party carriers. buycycle is not a carrier, logistics, or postal service provider. In case of a lost or damaged parcel, buycycle shall be immediately informed and if possible a buyer protection claim opened. This process is detailed in full in section 6.

5.7 In-Person Pickup

You have the option to collect items directly from sellers instead of using buycycle provided shipping services, unless the seller has explicitly excluded this option. For self-collection, the seller will notify you via chat message, email, or SMS when your item is ready for pickup and arrange a convenient date, time, and location. There is no shipping fee and buycycle buyer protection fee on in-person pickups.

The buyer's payment will be held in escrow until the buyer has confirmed that the item was handed over in person. To facilitate the exchange, the seller is required to provide current contact details (name, address and phone number) when confirming the sale.

Switching from Shipping to Self-Pickup

It is possible to switch from arranged- or drop-off shipping to self-pickup if both buyer and seller agree, and general customer support is notified. In this case, customer support will cancel the shipment and refund the shipment fee and buyer protection. If packaging material has been delivered, or is already in transit, the cost of packaging materials cannot be refunded.

Phase 3

After the Sale

Section 6

Buyer Protection Policy

6.1 Purpose of Buyer Protection

The buycycle Buyer Protection provides buyers with a refund policy if an Item is damaged during the shipping process, confirmed as lost or significantly not as described by the seller. Our specialized Claims Team will assist you during this process to form an objective decision and resolve your claim. Your payment will be held in escrow until the claim is resolved. Our Buyer Protection program is not an insurance, but an additional platform service to facilitate safe transactions. Buyer Protection is mandatorily applied for a fee for each purchase made on buycycle, excluding self-pickups.

6.2 Filing a Claim

6.3 Refunds

How Your Refund is Calculated:

You are not eligible for a full or partial refund if you:

• Reported an issue that is determined to be in line with the seller's description or is visible in the original listing.
• Have already confirmed that everything was OK with the Item when you received it.
• Did not report the issue via the "report a problem" button within the 48h window.
• Did not provide the Claims team with proof within timelines communicated to you.
• Did not respond to communications through the email provided within 3 days after requesting help.
• Used or configured the Item in some way before you reported it.
• Caused the issue yourself through improper unboxing or assembly.
• Are under investigation because you're suspected of abusing or misusing the Buyer Protection.

Compensation for Damages by buycycle

buycycle will cover repair or replacement costs for transit-related damage, provided the item was packed according to our packaging standards and it is evident that the damages were not pre-existent to transport. If damage results from improper or insufficient packaging, the seller will be held liable for part or all of the resulting costs.

Counterfeit Items

• If the Item's authenticity is not doubted, we'll complete the Transaction and release the money to the Seller.
• If there is not enough information to determine authenticity, we'll cancel the Transaction, refund you, and require you to return the Item to the Seller.
• If there is strong evidence the Item is a counterfeit, we'll notify the Seller, who'll have 48 hours to provide proof of authenticity. If they can't, we'll cancel the Transaction and you won't need to return the Item.

Lost in Transit Items

• If you report that you have not received your item, we will open an investigation with the carrier.
• This investigation period lasts 21 days, during which the carrier internally searches for your parcel.
• If your item is confirmed as lost by the carrier after this period, we will issue a full refund.

6.4 Returns

Unlike traditional e-commerce, we focus on ensuring that purchases meet expectations rather than offering blanket returns. A Buyer Protection claim for a return is only valid if one of the following reasons is confirmed by one of our experts.

Defining Wrong Sizing

Buyers are responsible to verify the sizing information provided by the seller against the manufacturer's own information. A "wrong size claim" is only valid if the item is clearly mislabeled according to the manufacturer's sizing definitions and nomenclature. If the wrong size is noticed by the buyer and reported within 48h, they must provide evidence through stickers, engravings, printing, label or receipt on the item. Buyers' own measurements are not a valid reason.

Important Information for Buyers Regarding Returns

• Ensure proper packaging. You are obliged to pack the item properly and securely for transportation. Damages during the return shipment resulting from inadequate packaging will be deducted from the buyer's refund.
• Document the condition and packaging. We suggest documenting the condition and packaging in detail with pictures.
• Refund payout after Seller confirmation. After the item was delivered back to the seller, they'll have 2 days to confirm receipt and condition before your refund is issued.

Important Information for Sellers Regarding Returns

• Cover return shipping costs. If a return is granted to the buyer, you are responsible for the cost of the return shipment. We will collect the amount owed via Stripe.
• Payment deadline and consequences. If you do not pay within 3 days of notification or are unresponsive, the item will be shipped to one of our facilities and you will be charged an additional $200 return handling fee.
• Confirm condition within 48h after delivery. After you have received the returned item you have 48 hours to confirm that everything is OK. To report an issue, contact your designated claims specialist via the email thread used to notify you about the return.

Wrapping Up

Final Important Terms

Section 7

Force Majeure

buycycle is not responsible for delays in performance due to force majeure or due to circumstances for which the Buyer is responsible, and is entitled to postpone the provision of the affected services for the duration of the hindrance plus a reasonable start-up and planning period. buycycle will notify the User of delays in performance due to force majeure.

Should one of the contracting parties be prevented in whole or in part from fulfilling its obligations under the contract due to force majeure, these obligations shall be suspended until the disruptions and their consequences have been remedied. The contractual partner concerned is obliged to inform the other contractual partner immediately and to take all technically and economically reasonable measures to restore the conditions for the fulfillment of the contract without delay.

Force majeure is an external event caused by elementary forces of nature or by the actions of third parties, which is unforeseeable according to human insight and experience, cannot be prevented or rendered harmless by economically acceptable means, and cannot be accepted by the affected contractual partner due to its frequency.

Delays Due to Circumstances Beyond Control:

buycycle is not responsible for delays due to causes beyond its control (e.g. delays in courier services, logistics or bad weather). Buyers will be informed as soon as possible. In the event of a significant delay, a cancellation is possible after consultation with buycycle and the seller.

Section 8

Final Provisions

Place of Jurisdiction; Choice of Law

These Terms and any dispute arising out of or related to these Terms or our Services shall be governed by the laws of the State of Delaware, without regard to its conflict of law principles, to the maximum extent permitted by applicable law. The UN Convention on Contracts for the International Sale of Goods shall not apply. If you are a consumer residing in another state at the time of your order, nothing in this choice of law provision shall deprive you of the protection afforded by mandatory consumer protection laws of your state of residence that cannot be waived by contract.

Dispute Resolution & Mandatory Arbitration

No Representative Actions

You and buycycle agree that any dispute arising out of or related to these Terms or our Services is personal to you and buycycle, and that any dispute will be resolved solely through individual action, and will not be brought as a class arbitration, class action or any other type of representative proceeding. The limitations imposed by this section apply to, but are in no way limited to, class action refund claims brought by a class of taxpayers against buycycle related to taxes collected and remitted in good faith efforts at compliance with state and local marketplace facilitator or marketplace provider laws. Nothing in this section will be construed to prohibit a buyer from filing a refund claim with the seller or applicable state and local tax authority as permitted by law.

Arbitration of Disputes

Except for small claims disputes in which you or buycycle seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or buycycle seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, you and buycycle waive your rights to a jury trial and to have any dispute arising out of or related to these Terms or our Services resolved in court. Instead, for any dispute or claim that you have against buycycle or relating in any way to the Services, you agree to first contact buycycle and attempt to resolve the claim informally by sending a written notice of your claim ("Notice") to buycycle by email at help@buycycle.com or by certified mail addressed to Buycycle Inc., Attn: 80 Pine Street, Floor 24, New York, NY 10005.

The Notice must (a) include your name, your residence address, your email address, your telephone number, and if you have registered for a buycycle account, the email address your account is registered under; (b) describe the nature and basis of the claim; and (c) set forth the specific relief sought. If you and buycycle cannot reach an agreement to resolve the claim within thirty (30) days after such Notice is received, then either party may submit the dispute to binding arbitration administered by JAMS. All disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. Arbitration proceedings will be held in King County, Washington unless you are a consumer, in which case you may elect to hold the arbitration at the JAMS office closest to your residence.

You and buycycle agree that arbitrations will be held in accordance with the JAMS Streamlined Arbitration Rules and Procedures ("JAMS Rules"). You and buycycle agree that these Terms affect interstate commerce and that the enforceability of this Section will be governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the "FAA"), to the maximum extent permitted by applicable law. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual's claims, preside over any type of class or representative proceeding, or preside over any proceeding involving more than one individual.

The arbitration will allow for the discovery or exchange of non-privileged information relevant to the dispute. The arbitrator, buycycle, and you will maintain the confidentiality of any arbitration proceedings, judgments and awards. You and buycycle agree that for any arbitration you initiate, you will pay the filing fee and buycycle will pay the remaining JAMS fees and costs. You and buycycle agree that the state or federal courts of the State of Delaware and the United States sitting in Kent County, Delaware have exclusive jurisdiction over any appeals and the enforcement of an arbitration award.

Any claim arising out of or related to these Terms or our Services must be filed within one year after such claim arose; otherwise, the claim is permanently barred.

Designated Agent

Amendments

Amendments and supplements to all contracts must be made in writing to be effective. buycycle reserves the right to change these GTC, provided that the changes are reasonable for the User and the essential provisions of existing contractual relationships remain unaffected. buycycle will notify the User of the changes in writing at least six (6) weeks before they come into effect. If the User does not agree to the changes, the User may object in writing within one week before the planned entry into force of the changes. Without an objection from the User, the changes are considered approved.

Data Protection & Privacy Policy

buycycle is authorized to save and process the data relating to the respective order in accordance with the legal provisions and the privacy policy available on the Marketplace. We are committed to making your experience satisfying and safe. Protecting the privacy of our users is a primary concern for us. When you request our online services, the information you provide to us is used to validate your identity. The information you provide will be shared only with our professional consultants.

If a user does not accept this Privacy Policy or does not comply with these provisions, then the user may not use this website. Please be advised that buycycle reserves the right to release such information to law enforcement or other governmental officials as, in buycycle's sole and absolute discretion, it is deemed necessary to comply with the law.

Ownership & Limited License

The Services, including the text, graphics, images, photographs, videos, illustrations and other content contained therein, are owned by buycycle or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to the Services are reserved by us or our licensors. Subject to your compliance with these Terms, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use our Services.

Severability

If a court or relevant authority decides that any section of these Terms is illegal, the remaining sections will remain in full force and effect. Should provisions of these GTC be wholly or partially invalid or unenforceable, this shall not affect the validity of the GTC. In place of the invalid or unenforceable provisions, an appropriate provision shall apply that comes closest to what the contracting parties intended.

Changes to These GTC

buycycle reserves the right to change these GTC, provided that the changes are reasonable for the User and the essential provisions of existing contractual relationships remain unaffected. buycycle will notify the User of the changes in writing at least six (6) weeks before they come into effect. If the User does not agree to the changes, the User may object in writing within one week before the planned entry into force of the changes. Without an objection from the User, the changes are considered approved. buycycle will expressly inform the User of the significance of their silence when notifying them of the changes to the GTC.

BUYCYCLE INC. · 80 Pine Street, Floor 24, New York, NY 10005, United States